Protect yourself against fraud

We are volunteers and are part of the CVITP (Community Volunteer Income Tax Program) offered by the CRA and designed for lower income tax payers to have their income tax returns prepared by volunteers at no charge.

Under no circumstances are we allowed to ask for or receive financial compensation for the services offered under this program and we can also not start direct deposit to your bank account unless we can verify your identity and proof of bank account ownership.

There are many fraud types, including new ones invented daily.

Taxpayers should be vigilant when they receive, either by telephone, mail, text message or email, a fraudulent communication that claims to be from the Canada Revenue Agency (CRA) requesting personal information such as a social insurance number, credit card number, bank account number, or passport number.

Canada Revenue Agency very rarely will call you for information.

The CRA will never

⦁ Demand immediate payment by Interac e-transfer, bitcoin, prepaid credit cards or gift cards from retailers such as iTunes, Amazon, or others.

⦁ Use aggressive language or threaten you with arrest or sending the police.

⦁ Leave voicemails that are threatening or give personal or financial information.

Report a scam

By phone

Call the Canadian Anti-fraud Centre to report a scam

Telephone number

1-888-495-8501

Hours

Mon to Fri 10 am to 4:45 pm (Eastern time)

Sat and Sun Closed

Become a cvitp volunteer

Want to help people in your community? Do you have a basic understanding of income tax? Volunteer with a community organization to help people by doing their taxes! This year, organizations are hosting free in-person and virtual tax clinics. As a volunteer, you can choose to complete taxes in person or virtually by videoconference, by phone, or through a drop-off clinic.

With the Community Volunteer Income Tax Program (CVITP), you'll be helping thousands of people get their entitled benefits and credits. As a CVITP volunteer, you'll receive training, guidance, access to a dedicated help line, and free tax software.